Hotel Policies

RESERVATION POLICY

Reservations: Reservations for Yachtsman Hotel & Marina Club can be made by telephone or online. A room is not reserved until a credit card has been obtained for deposit. Please note: upon confirmation of your reservation, you are obligated for the deposit, as outlined below. A confirmation email will be sent to you. Should you not receive a confirmation email it is your responsibility to contact us to ensure we have the correct information on file.

Deposit and Payment: All deposits will be charged at the time of booking and apply to any and all date(s) of your reservation. We accept Visa, MasterCard, Discover, and American Express. Cash, checks, and gift certificates issued by Yachtsman Hotel & Marina Club and the Kennebunkport Resort Collection are also accepted. If you plan on using a gift certificate, please let us know at the time of booking. The following structure applies to calculate a deposit:

• One night: Full amount (including taxes and fees)
• Two+ nights: 50% of the total amount (including taxes and fees)
• Special sales and limited-time offers including, but not limited to, Plan Ahead, New Year’s Day Sale, Holiday Cyber Sale, April Fool’s Day Sale, etc., require a 100% deposit and are completely non-refundable regardless of cancellation date.

CANCELLATION POLICY
We are a small Kennebunkport hotel; therefore, cancellations affect us significantly. If you find it necessary to change or cancel your reservation, please refer to the following schedule:

• Standard Cancellation: We require a minimum of 7 days’ notice to receive a refund of your deposit, less a $50 administration fee.
• Christmas Prelude: If your stay is reserved under our Christmas Prelude Rate, we require a minimum of 30 days notice prior to arrival to receive a refund of your deposit, less a $50 administration fee. If you cancel within 30 days’ of arrival, your full payment is non-refundable.
• Group Reservations Policy: A 50% advance deposit is due at time of booking. We will refund your deposit, less a $50 administrative fee up to 60 days prior to arrival. Remaining 50% of booking is due 60 days prior to arrival, at which time the reservation becomes non-refundable and non-modifiable.
• Special sales and limited-time offers including, but not limited to, Plan Ahead, New Year’s Day Sale, Holiday Cyber Sale, April Fool’s Day Sale, etc., require a 100% deposit and are completely non-refundable regardless of cancellation date.
• Plan Ahead Reservations are non-refundable but allow for a one-time date change until 14 days prior to arrival. If there is a price difference between new and old dates, the higher rate will apply. New stay dates must be provided at the time of the modification and must be within 9 months of the original stay dates.

Should you cancel within the above-mentioned travel dates, your reservation is non-cancellable and non-refundable, and the deposit will be forfeited. Please note, guests are always welcome to send a friend or family member to take their place as a guest of the Yachtsman Hotel & Marina Club.

ADDITIONAL INFORMATION
Minimum Stays: Two, sometimes three-night minimum stays are required during peak season and for all major holiday weekends. If our availability allows for a one-night stay we may make an exception to the minimum stay policy.

Age Requirement: To ensure a safe and comfortable stay for all our guests, we require that individuals be at least 21 years of age to reserve and check into a room.

Additional Persons: All rooms are quoted for double occupancy. A third person may be accommodated for an additional $50 per person, per night in select rooms. Please note, the Yachtsman Hotel & Marina Club does not have roll-away cots.

Traveling with Children: Find a family-friendly hotel within the Kennebunkport Resort Collection.

Check-In/Out: Check-in is guaranteed by 3:00pm. Our team is available 24 hours a day and can assist with overnight arrivals. Check-out time is prior to 11:00am.

Pet Policy: Yachtsman Hotel & Marina Club is a dog-friendly hotel in Kennebunkport! Our four Cove King Bunk rooms are ready to welcome your furry family member to Kennebunkport.

Smoking: Yachtsman Hotel & Marina Club is 100% non-smoking. Smoking is not permitted anywhere on the property. There is a $250 cleaning fee if we find guests have smoked in or outside of the rooms.

Alcohol: Due to Maine State Law, only “Hotel Served” alcoholic beverages can be consumed in public areas. If you wish to bring alcohol it can only be consumed in the privacy of your room.

Taxes & Fees: A resort fee of $35 per night, a 9% Maine State Sales Tax, a 2% Destination Fee, and a 1% Community Impact Fee are applied to all room reservations.

• Included in the nightly resort fee is: wireless internet access, use the pool, beach cruiser bikes (seasonal), two-hour kayak rental (seasonal), on-site parking, and morning breakfast bites.
• Our Destination Fee is collected to fund the promotion of Kennebunkport as a destination, support the growth of attractions and events in the area, and to sustain other tourism development initiatives.
• The Kennebunkport Resort Collection is committed to keeping the Kennebunks a welcoming locale and building up our community through charitable and service initiatives. Our focuses are affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.

Errors and Omissions: Our website and booking engine may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to your transaction. Yachtsman Hotel & Marina Club does not assume responsibility or liability for any such inaccuracies, errors, or omissions. We reserve the right to make changes, corrections, and/or improvements to our website and booking engine, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.

Gift Cards: Purchase a Kennebunkport Resort Collection Gift Card!

Lost Items: Missing something? We're on the case! Just fill out our Lost & Found form and we'll see if we can help you reunite with your item!

Front Desk Hours: Front desk hours are 8:00am – 6:00pm. Please call (207) 967-2511 with any questions.

Environmental Policies: Yachtsman Hotel and Marina Club is pursuing Environmental Leadership Certification to become a leader in eco-friendly hospitality. We're committed to reducing our environmental impact through sustainable practices like energy efficiency and waste reduction, engaging guests and staff, and enhancing our brand by prioritizing the planet.